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Privacy Policy

The pages on this website are only directed at Mauritian residents and comply with appropriate Mauritian legislation and regulation. Swan General Ltd (‘Swan’) has provided this privacy policy to help you understand how it collects and uses your personal information when you visit its website.

What information Swan collects and how
The information that it collects via this website may include:-

  1. Any personal details that you type in and submit such as your name, job title, address, e-mail address, date of birth, lifestyle and other information.
  2. Data that allows it to remember you, any interests that you have recorded and how you use this website. This saves you from re-keying information when you return to the site and allows us to arrange our website content to match your preferred interests.
      1. Swan use “cookies” to collect this data. Cookies are text-only strings of information that are stored on your web browser or hard disk. You have the ability to accept or decline cookies by modifying the settings of your web browser. However, you may not be able to use all the interactive facilities of our site if cookies are disabled.
      2. Further details are available on our Cookie Policy or for further information about how to disable cookies in your browser please visit the About Cookies Website.
  1. Your IP address (this is your computer's individual identification number for internet connection) that is automatically logged by the web server. This is used to note your interest in the website.
  2. Your preferences and use of e-mail updates that are recorded by e-mails Swan sends you (only if you have selected to receive e-mail updates on products and offers).

What Swan does with your information
Your information may be used for the purposes of insurance administration by the insurer, by reinsurers and your intermediary. It may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing the insurer's compliance with any regulatory laws/ rules/codes.
Your information may also be used for offering renewal, research and statistical purposes and crime prevention.
If you give Swan information about another person, in doing so you confirm that they have given you permission to provide it to it to be able to process their personal data (including any sensitive personal data) and also that you have told them who Swan is and what it will use their data for, as set out in this notice.
In the case of personal data, with limited exceptions, and on payment of the appropriate fee, you have the right to access and if necessary rectify information held about you.

Marketing
Swan and its agents may use your information to keep you informed by post, telephone, e-mail, text messaging or other electronic means, about insurance and financial products and services on offer within the Swan group of companies which may be of interest to you. Your information may also be disclosed and used for these purposes after your policy has lapsed. By providing Swan with your contact details, you consent to being contacted for these purposes. At that time, we will provide you with a means of opting-out and in addition, you can contact us at any time to have your details removed from lists used by Swan for direct marketing purposes by sending an email to sales@swanforlife.com.

Your rights
You can ask us to update or remove your personal information by e-mail or by writing to the Customer Services contact that is listed in the Swan website where you negotiated or concluded the sale of your particular insurance or financial product or service.
You also have the right to request a copy of all the personal information Swan holds about you. To do this, simply write to Swan at the following address enclosing a cheque for Rs 75 payable to Swan General Ltd to cover the administrative costs in dealing with your request:-
The Data Protection Team
Swan General Ltd
Swan Centre
10, Intendance Street
Port Louis
Swan will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Other websites and information security
This Privacy Policy covers all websites operated by Swan. Any other websites that may be linked to or by Swan’s website(s) will be subject to their own policies which may differ from Swan’s. You should carefully read the privacy policies of these websites before submitting any personal information.
Swan is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure Swan has put in place suitable physical, electronic and managerial procedures to safeguard and secure information collected online. However, you should also be aware that communications over the internet, such as e-mails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the internet. Swan cannot accept responsibility for any unauthorised access or loss of personal information that is beyond its control.